***This offer is only for European Area citizens under the age of 28***

Kameleoon empowers brands to build better products and digital experiences. It is the only optimization solution with Web Experimentation, Feature & Full Stack Experimentation, and AI-Driven Personalization capabilities in a single unified platform.

Designed to pull all teams together, Kameleoon supports both product and marketing-led teams to increase visitors engagement and power growth.

Kameleoon has a team of +180 people present all over the world: US, Canada, Germany, France, Italy and Eastern Europe. It works with more than 700 medium and enterprise-sized companies worldwide, making it the top SaaS platform for AI-driven experimentation and personalization. These include leaders in ecommerce and retail, media, travel, automotive, financial services and health such as Toyota, BPCE, Fnac Darty, Canada Goose… and many others!

Responsibilities

We are looking for a VIE (Volontariat International en Entreprise)  Customer Success Manager & Presales specialist to strengthen our Consulting team based in Toronto, and managing our clients in North America.

Reporting to the CS Team Lead North America, you will mainly work on the following tasks:

• Onboarding new clients: manage client onboarding and provide operational and methodological training on the Kameleoon solution
• Account management: ensure long term customer success, retention and upsell through regular contact and QBRs to prove ROI and boost usage
• Presales: run perfect product demonstration to our prospects, provide close support during POC/Trials and answer prospects questions on Kameleoon
• Operational client support on platform usage and best practices (Industry support, adoption best practices for our solutions)
• Setting up optimization campaigns (A/B Testing, Personalization, AI Personalization), including brief preparation, project tracking, and testing
• Conducting UX and web analytics audits to identify onsite best practices to increase client conversion rates
• Providing analysis and business recommendations to meet our clients' challenges
• Cross-functional tasks within the Consulting team:
  • Continuous improvement of our internal processes
  • Structuring client training
  • Formatting support documents
  • Tracking actions on certain cross-functional projects (pre-sales, client satisfaction...)

Profile

This position is restricted to European Area citizens under the age of 28 ; before applying, please ensure you meet the criteria defined here https://mon-vie-via.businessfrance.fr/en/what-is-the-vie-french-international-internship-program

You have a strong interest in the web technologies, digital experiences, data and UX.

Lastly, you share our values: commitment to our clients and excellence in everything we do. You possess the following qualities/skills:

• Strong interpersonal skills (you’ll be in direct contact with clients)
• Independence and initiative
• Perfectly fluent in English
• Good level of French
• A first experience abroad is a plus

Recruitment Process

• 15' Screening video call with the CS Team Lead North America 
• 1h case study with our CCO
• Final Interview with Kameleoon CEO and our VP North America (in our Paris Opéra office or our Toronto office)

Perks of Kameleoon

• A great coworking space in downtown Toronto
• A dynamic team and a stimulating work environment
• Joining a rapidly growing international company: Germany, UK, USA, Canada!
• Daily interactions with the sales, product, R&D, and marketing teams (all in the same office)
• Hybrid remote work
• Plenty of social events and an annual International Team Event in Europe

Interested? Click “apply”!